Refunds & Cancellation

Last updated: 28 September 2026

Try it free first

Your first 15 messages are free. No card is needed. Please use them to decide if the service is right for you before you pay.

Cancel any time

• Use the “manage subscription” link in your payment receipt email from Dodo Payments, or email us and we will cancel for you.
• Cancelling stops the next charge. You keep your messages and the rest of the month you paid for.
• There is no cancellation fee.

When you get a full refund

• Monthly plan: if you ask within 7 days of a charge and have not used any messages from that month.
• Top-up: if you ask within 14 days and have not used any of it.
• Our mistake: if you were charged twice, charged in error, or could not use the service because of a problem on our side.

Otherwise, we do not refund part of a month or a partly used top-up. This does not affect any rights you have under the consumer laws of your country. If your law gives you a right to cancel within 14 days, we honour it, and we may deduct the messages you have already used.

How to ask

Email hello@aimindengine.com from the email you paid with. Tell us the date of the charge. We reply within 2 working days. Refunds go back to your original payment method through Dodo Payments, usually within 5 to 10 working days.

Please contact us before asking your bank for a chargeback. It is faster for you.